Delivery and Returns
Orders placed and in stock will normally be dispatched the next day from receipt of order using our standard next day delivery service. Anticipated delivery dates for non-catalogue standard or personalised garments will be confirmed at the time of ordering. Unless agreed in writing at the time of the order Magic Touch will deliver in a reasonable time frame of approx 2 weeks. Any undelivered or damaged items or damaged in transit items a claim must be made within 7 days of dispatch. Our liability in respect of any such claim is limited to the good themselves in the form of replacements or a refund at our discretion. Not to any extended claim.
If any garments are not required for any reason we will be happy to replace them or to refund their value provided that; (a) They are returned to us carriage paid, unused (other than for the purpose of trying on the garment), within 14 days of delivery.(b) A written note is enclosed quoting the invoice number and stating the reason for the garments being returned. Garments which have been used but are returned within seven days under the terms of the Consumer Protection (Distance Selling) Regulations 2000, will also be refunded although a handling fee may be deducted from the refund. In the case of return of ten or more garments, a handling charge relating to the administration costs incurred may be applied by Magic Touch.
If you decide to return goods to us this is done so at your risk and you are advised to use a service which provides a guarantee of delivery. This returns policy does not apply to non-catalogue standard styles, altered or personalised garments.
If an order for a bespoke item, personalised or altered garment is cancelled for any reason you will be charged for any garment, labour or fabric costs that have been incurred in processing the order up to the time of cancellation.